Welcome to the Everstein FAQs page!
Here, you'll find answers to the most common questions about Everstein products.
If you can't find the information you need here, don't hesitate to contact our support team for personalized assistance!
- Customer Support available from Mon to Sun: 9:00-17:00 (PST)
What kind of warranty is offered?
The product comes with a 5-year warranty covering all issues not caused by human error or accidental damage.
Do I need to hire someone to install it?
We recommend hiring a professional to install the shower system to ensure proper setup and optimal performance.
Does it include all the components needed for installation?
The product includes a complete set of components needed for installation, ensuring you have everything required for a seamless setup experience.
Are replacement parts readily available if needed in the future?
Yes. We provide long-term spare parts support for our products. During the applicable warranty period, if a defect or malfunction occurs due to quality issues, we will provide the necessary replacement parts free of charge to restore proper operation.
Does this shower system fit European standard plumbing connections?
Yes. Our shower mixers and valves feature standard European G 1/2" threaded connections and standard 150 mm (±15 mm) center-to-center pipe spacing (using the included S-unions). They are fully compatible with standard pre-installed European pipework.
Which products are eligible for the post-discontinuation spare/functional parts purchase service?
This applies to eligible products purchased for the first time on or after October 1, 2026.
What is the availability period for functional parts after a product is discontinued?
A: After product discontinuation:
- Exposed functional parts: Available for purchase for 10 years.
- Concealed functional parts: Available for purchase for 15 years.
